"I just wanted to let you know how pleased we are when our maintenance requests are serviced by your service technician. He has always done an excellent job and completes repairs in a timely and professional manner. I am always confident that we will be satisfied with the outcome when he does the work. I just wanted to make sure that you knew how much we appreciate him. He is a very skilled and professional maintenance man, and he is an asset to the management company. Thanks to all of you for providing excellent customer service."
Costa Mesa, CA
"I believe the entire staff at Property Services of Atlanta is dedicated to doing its absolute best to do whatever is needed to take care of its clients. I say this because they always make happen, whatever needs to happen. The staff members of Property Services of Atlanta always accomplish whatever they set out to do. Our properties have always been, and continue to be, in excellent condition. The reason for this is that PS Atlanta maintains an inspection schedule that allows maintenance issues to be addressed before they become disasters.
In addition to the above, the following describe why PS Atlanta is the best:
- They are extremely professional in their approach to all facets of managing our properties.
- They, without fail, return phone calls and emails in a very timely manner. This refers to all staff members.
- They always email detailed monthly statements in a very timely manner.
- They interact with the tenants of our properties regularly, so the tenants feel comfortable knowing that whatever needs to be done will be taken care of.
- They work with our Home Owners' Associations to guarantee our properties always meet the standards set by these associations. They also make the payments to the associations for us.
I highly recommend Property Services of Atlanta as the company to meet all your property management needs."
Marina Del Rey, CA
"I am a firm believer that excellent customer service is representative of a full customer focus, and Property Services of Atlanta has always delivered!
PSA has managed my property in Atlanta since 2004. Over the years the property has seen its fare share of tenant migrations, service issues and trending economic cycles. During all of these cyclical trends the level of service I have received has been consistently high.
David Campbell, owner of PSA, leads an impressive and qualified staff of professionals who are both dedicated and hard working. I cannot say that I have interacted with every single employee; however, what I can say is that those who I continue to interact with have been there since the beginning of my relationship with the company, which speaks volumes to the strength in leadership.
In my experience the PSA operation runs like a well oiled machine. From the financial operations to sales and advertising, as well as the ever-vital maintenance departments, the attention to resolution of general property issues continues to be efficient and timely. In addition, over the years I have noticed that the level of customer service continues to improve.
I would review PSA’s strengths as follows:
Efficient resolution of a variety of property-related services from general plumbing to the delivery of the annual tax filing information. The operation systems in place run efficiently and maintain a high standard of customer care for both owners and tenants.
Consistent tenant management from rent collection to lease renewal:
Again, the administrative systems in place continue to deliver high quality outcomes. Over the years I have had a stable rotation of tenants, which I believe has a great deal to do with an efficient selection and qualification process.
The clean up process both before and after vacancies has always been efficient and completed quickly. This has helped to reduce rental gaps and manage the smooth transition between both old and new tenants.
The most important matter to me has been the high quality of interactions with PSA employees. These communications have always been both professional and focused on positive outcomes, which I feel contributes to a high standard of customer satisfaction.
During these difficult economic times it makes sense to work with organizations that place a high value on their customers. I give David Campbell and the staff of Property Services of Atlanta high marks for consistently maintaining these standards."
"My name is Jason D. I, along with my fiancé, rent property through your company. Our contact has been primarily with your accounting and maintenance representative.
It is my belief that good or bad, management should know from customers how their employees treat, help, and move customers. We have had nothing but excellent customer service, help, and we are deeply moved by those we come in contact at your company. Your receptionist answers the phone politely. Your maintenance and accounting representative is extremely helpful, quick, knowledgeable and friendly... Honestly I can't say enough about the man. I can say this, as long as he works for you; I hope he remains our contact for whatever reason we find to call on your company. And not to leave out your maintenance department, the maintenance technician is always welcome in our home. He is extremely polite and knowledgeable.
I appreciate the kindness and professionalism I've encountered with your company. I hope this email finds you on a good day."
San Francisco, CA
"It is a pleasure working with Property Services of Atlanta and the leasing manager in particular. Everyone in the office is extremely professional and responsive. It has been difficult being out of state from the property and having to recently fire the previous property manager. Property Services of Atlanta was understanding and so ready to help. They understood our concerns, kept in contact with us and found a great tenant. They have high standards and take pride in seeing everything through to the clients satisfaction. We would highly recommend them as your property manager."
"The other day, I was going through some paperwork and realized I’ve been a customer of Property Services of Atlanta for almost 15 years now. So, I thought it would be a good time to send you a formal “thank you” for the great years of business.
When I first walked into your office back in 1997, I never thought of the wonderful growth we’d have together. I say together because your business is amazingly successful and that has helped me increase my real estate portfolio. It’s true, you and your staff make my landlording so much easier and gives me a comfort that each tenant and property is in good hands. As well, I even feel a part of the Property Services of Atlanta family with the great communication I receive.
So because of that, I want to say thanks and congratulations to you and your staff; I’m a very happy customer and look forward to the next 15 years of business together.
Say hello to everyone there at the office and hopefully soon, I can drop in and say hi. It’s certainly been too long since I’ve been there; everyone just makes it too easy never to come by or think about my property management.
In closing, I do have one regret; I wish I were buying more properties. With this real estate market and Property Services of Atlanta, investing now is a smart decision."