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Tenant Retention 101: How to Make Good Tenants Stay Longer | Atlanta Property Management Education

System - Wednesday, February 13, 2019

Tenant Retention 101: How to Make Good Tenants Stay Longer | Atlanta Property Management Education

Every landlord and investor knows that avoiding vacancy is the key to keeping costs down and profits up when you’re renting out an Atlanta property. An occupied property is an income-producing property, so finding and placing a well-qualified tenant is critical to your ROI. Even more important than finding that tenant is keeping that tenant. Tenant retention will deliver a better investment experience, and it will also result in higher investment earnings. 

Today, we’re talking about some of the things that we do at Property Services of Atlanta to keep the best tenants in your property.

We Provide a Great Rental Property

First, we want to provide your tenants with a place they’re proud to call home. Highly qualified tenants want to live in attractive, comfortable, and well-maintained properties. We won’t list your rental property on the market until it’s in great condition. We want everything inside and outside the home to function properly, be clean, and look like it’s ready for a tenant to move in. Our experience has shown us that good tenants will not stay in properties that are run down or dilapidated. 

Our goal is to attract tenants who will want to stay in place for several years. The best way to do that is to offer a well-maintained home that’s priced correctly and reflects our commitment to providing great properties to great tenants.

We Offer Outstanding Communication to Tenants

Good communication helps us establish a respectful and professional relationship with our tenants. This is especially important before the tenant moves in. We make a point of discussing the lease agreement in detail so we can be sure the tenant understands all of our expectations. Tenants have our contact information, including our 24-hour emergency maintenance line. They know how to report routine maintenance, and what they should do when it’s time to pay rent. We are available and accessible to our tenants at all times. This makes them feel secure, and encourages lease renewals.

We Are Responsive and Prompt with Maintenance

Tenants move out of rental properties for a number of reasons, but the most common reason tenants leave is a lack of responsive maintenance from their landlords and property managers. 

We are not a property management company that tenants are eager to leave. 

When we receive a maintenance request, we have a process that ensures the repair is taken care of quickly. If it’s an emergency or a habitability issue, we fix the problem right away. If it’s a minor or routine repair that’s needed, we are still careful not to put it off.

We Recommend Reasonable Rent Increases

Large rent increases will chase away good tenants, so we work hard to keep our rental increases reasonable. We reach out a month or two before the end of the lease to find out of that tenant is planning to renew. Our excellent tenant relationships allow us to talk through any hesitation they may have. We stay informed on how the market is performing, and we’re careful to keep our rent at or just below market rates. 

Before the end of the lease term, our tenants are likely to take a look at the competition and decide that renewing a lease with us is their best option. We give tenants many good reasons to stay. 

If you have any questions about our tenant retention process, please contact us at Property Services of Atlanta.


Property Services of Atlanta Property Services of Atlanta, Inc
2619 Sandy Plains Rd 3355 Lenox Rd NE
Marietta, GA 30066 Atlanta, GA 30326
(770) 426-1150 (877) 790-9267

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