One of the most common complaints we hear from owners and tenants who have worked with other management companies is communication. A lack of communication is unacceptable. We do our best to keep our communication open, transparent, and responsive. You’ll never have to wait too long for a call back, and you’ll always know how your property is performing.
We ask all our Atlanta rental property owners to remember that communication is a two-way street. We communicate effectively to protect our relationship and your property. You’ll need to communicate with us just as openly. It’s really the key to a successful investment experience.
Communicate in Whatever Way You’re Comfortable
We respect the fact that everyone prefers to communicate in different ways. Maybe you prefer to receive emails instead of phone calls, while others choose to send us texts or messages through their online portals. We’ll make an effort to understand how you want to communicate with us. We ask you to let us know what that is so we can meet your expectations and be available when you need us.
Updating Your Contact Information
We need to know how to get in touch with you if something goes wrong or a decision needs to be made. It’s essential that you update us any time your contact information changes. If one telephone number is better than another, make sure we know that. If you have a new mailing or email address, please update your account details with us. This will ensure there are no delays in how you receive information from us, and we won’t have to chase you down if there’s an emergency repair that needs approval.
Commit to Open and Honest Communication
No one wants to be kept in the dark, and we need you to be clear with us about your expectations and requirements when we’re managing your investments. We also need to know everything that’s necessary to effectively lease, manage, and maintain your property. Forgetting to tell us about an insurance claim that you opened or a roof that always leaks will only complicate our ability to protect and manage your property.
We invite you to be direct, and not to shy away from sharing what we need to know.
Leave the Tenant Communication to Us
Another reason that you need to be available to your management team is that we’re the direct contact for your tenants. We take care of the tenant relationship so you don’t have to, and that means you should leave us to negotiate with your tenant, respond to complaints or conflicts, and manage any issues they may be having. We want to protect you from liability and risk, so trust us to take care of the marketing, screening, and lease negotiations.
Open and transparent communication is the key to a successful rental experience for you, your tenants, and your Atlanta property management team. We provide a number of ways to communicate with us, and we’ll be as proactive and responsive as you need us to be.
If you have any questions about communication and how we manage it, please contact us at Property Services of Atlanta.